Our shipments are made by UPS courier.
The cost of shipping varies depending on the weight and volume of the product (s) and according to the destination area.
The system automatically calculates all amounts related to shipping costs and is shown in the final stages of the order and submitted to the customer, even before the order becomes final.
At the time of shipment will be communicated the code for tracking the shipment. We inform you that it is not possible to make appointments with the Courier or ask to be called before. Delivery times may vary depending on the method of payment and the place of delivery.
Normally, shipments are made on the working day after the order except for items that require more complex preparation or customization, in which case the preparation times may vary up to a maximum of one week. If you choose to pay by bank transfer it is possible that the waiting time will be extended by 2/3 working days. The shipment will start only upon receipt of payment.
You must always indicate a telephone number when ordering for any communications from the courier.
From order fulfillment to delivery, your order takes 2-4 days for delivery.
It is possible to track the order on the UPS website http://www.ups.it/ or through the call center at 02 30 30 30 39
Possible delays in delivery by the Courier are not attributable to the Seller.
Upon delivery of the goods by the Carrier, the Customer must verify that the number of packages he is receiving is the same as that indicated on the courier's delivery document or on the Carrier's website by entering the shipping number, that each package is intact, not damaged or tampered with in any way. In the event that you find an anomaly, you must sign the carrier's document by affixing the appropriate RESERVE and specifying the type of anomaly found.
Should you receive damaged items, please contact our customer service at 0917862244 or by sending an email to: firstname.lastname@example.org
In the absence of signature with reserve we will not be able to reimburse or replace the goods.
The material always travels at the risk of the customer / client.
As our customer, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you have 14 days from the delivery date to return it and get a refund. Below you will find instructions on how to make a return.
Contact our customer service, through:
Website: the contact form
Telephone: +39 091.7862244 from Monday to Friday, h. 9.00-12.30 and 15.00 - 18.00
Tell our customer service the name, surname, order ID and an email address to send the return form.
You will receive a return form that will allow us to identify the return when we receive it.
Fill in the form returned in its entirety, indicating the necessary data and insert it in the package together with the items you wish to return.
If possible, return the items in the original packaging. Alternatively, use an appropriate packaging.
For the return you can choose one of the following options:
- Collection service.
The UPS courier will collect the item at the address you indicated. Contact us by communicating a midweek day for pickup. The shipping costs will be at your expense and will be deducted from the refund or debited in case of replacement article.
-Shipping to your account.
Send the package at your expense using a courier of your choice. Using this option the shipping costs will be at your charge. In no case will shipments to the assigned port be accepted.
The Customer will not be entitled to withdraw in the following cases:
- absence of integral elements of the product or anomalies to the product itself;
- product damage.
The right of withdrawal can not be made for customized products chosen by the customer or for products ordered expressly by the customer and not present in the catalog.