SHIPMENTS AND RETURNS
Our shipments are made by different couriers, according to the weight and volume of the product(s) and according to the area of destination.
HM4X4 relies on TNT, DHL or FEDEX for International shipments; the customer can choose upon order confirmation the courier he prefers, the company reserves the right to entrust the shipment to another courier depending on the characteristics of the package.
The system automatically calculates all the amounts related to the shipping costs and they are shown in the final stages of the order and submitted to the customer, before the order is confirmed.
Once the label is issue, the tracking code of the shipment is sent to the customer by email. Please note that it is not possible to make appointments with the Courier or ask to be called before. Delivery times may vary depending on the method of payment and place of delivery.
Normally shipments are made the next working day after the order except for items that require more complex preparation or customization, in which case the preparation time may vary. If you choose to pay by bank transfer, waiting time may be extended by 4/5 working days. The shipment will start only upon receipt of payment. Receipts sent by email will not be considered, will be considered only the accounting of payment.
You must always indicate a telephone number when ordering for any communications from the courier.
From order processing to delivery, your order takes about 5 days for delivery.
Due to the current health situation, shipment delays may vary.
Possible delays in delivery by the Courier are not attributable to the Seller.
Upon delivery of the goods by the Carrier, the customer must verify that the number of packages you are receiving is equal to that marked on the courier's delivery note or present on the site of the Carrier by entering the tracking number, that each package is intact, undamaged or tampered with in any way.
In the case in which an anomaly occurs, customer will have to sign the document of the Carrier affixing the appropriate RESERVE and specifying the type of anomaly found.
In the event that should receive damaged items, please contact our customer service to 0917862244 or by sending an email to: info@hm4x4.com
In the absence of signature with reserve, we will not be able to provide a refund or replacement of goods.
The packages always travels at the risk of the customer.
RECESS
Our customers’ satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you have 14 days from the date of delivery to return it for a refund. Below you will find instructions on how to make a return.
Step 1
Contact our customer service, via:
Website: the contact form
Phone: +39 091.7862244 from Monday to Friday, h. 10.00-13.00 and 14.30 - 17.30
E-mail: sales@hm4x4.com
Communicate to our customer service your name, surname, order ID and an email address to which to send the return form.
You will receive a return form that will allow us to identify the return when we receive it.
Step 2
Fill in the return form in all its parts and send it to sales@hm4x4.com. Place it inside the package along with the items you wish to return.
If possible, please return the items in their original packaging. Alternatively, please use appropriate packaging.
Step 3
-Shipping at your expense.
Ship the package at your expense using a courier of your choice. Using this option the shipping costs will be charged to you. In no case we will accept shipments in port assigned.
The customer will not have the right of withdrawal in the following cases:
-used product
-absence of integral elements of the product or product anomalies;
-damage to the product.
The right of withdrawal can not occur for custom products chosen by the customer and even for products ordered specifically by the customer and not in the catalog.
Do not refuse the delivery of a package. In case of refusal you will be charged for shipping costs and return fees.