Disclosure and Request for Consent to the Processing of Personal Data Pursuant to EU Reg. 2016/679
In compliance with our obligations under EU Reg. 2016/679 , regarding the processing of personal data, this Disclosure covers both online and offline data collection activities, and covers Personal Data that we derive from various channels, such as websites, social networks, Customer Service Centers, and events. We clarify that we assemble Personal Data collected by different methods - e.g., from a website and an offline event -. Using this same logic, we merge Personal Data that was originally collected by different Nuova Luce di Rosa Limuti entities.
It applies to Personal Data we collect from or about you from the following sources:
-Websites. Consumer-directed websites operated by or for Facto srl, including sites we operate under our domains/URLs and mini-sites we operate on social networks such as Facebook ("Websites").
-E-mails, texts and other electronic messages. Electronic communications between you and Nuova Luce di Rosa Limuti.
-CRCs of Facto srl. Calls to our Customer Relationship Centers ("CRCs").
-Shops operated by Facto srl.
-Offline registration forms. Paper registration forms and the like that we collect during promotions or events.
-Data obtained from other sources. Social networks (e.g., Facebook, Google) or market research (if feedback is not collected anonymously).
Use of your personal data
We use your Personal Data only for the following purposes:
-We use your Personal Data for customer service activities, including responding to your inquiries. These activities usually require the use of some reference data of the person and information regarding the reason for the request - e.g.: order status, technical problems, product questions/complaints, general questions, etc..
- With your consent - when necessary -, we use your Personal Data to give you information about products or services (e.g. marketing communications or campaigns or promotions). Such communications may be done through email or newsletters, as required by applicable law. Some of our campaigns and promotions are run through third party websites and/or social networks. This use of your Personal Data is voluntary, so you may object (or withdraw your consent, in some Countries) to the processing of your Personal Data for such purposes.
- We use your Personal Data when you interact with certain social media features, such as the "Like" option, to present you with advertisements and attract your attention. You can learn more about how these options work, how we obtain your profile data, and understand how to exercise your objection by reading the Privacy Policies of the social networks in question.
- With your consent - when necessary - we use your Personal Data (i) to analyze your preferences and habits, (ii) to predict your needs based on the analysis of your profile, (iii) to improve and personalize your experience on our websites and apps; (iv) to make sure that the content on our websites/apps is optimized for you and your computer or device; (v) to deliver targeted advertising and content to you. (vi) to allow you to use interactive features when you wish. For example, we keep in memory the items you have previously placed in your shopping cart. The use of your Personal Data is voluntary, which means that you can object to the processing of your Personal Data.
- We use your Personal Data to process and ship your orders, inform you of the status of your orders, and other fraud detection activities. This requires the use of certain Personal Data.
- We use your Personal Data to comply with our obligations under applicable laws or regulations, in particular, in tax matters. For operational, management and accounting requirements.
- The processing of data may consist, in addition to their collection, in their registration, storage, modification, communication, cancellation, dissemination, etc. and will be carried out both with the use of paper support, and with the help of electronic computer and telematic tools, according to methods and with tools suitable to ensure the security and confidentiality of the data, in accordance with the provisions of EU Reg. 2016/679
In particular, all technical, computer, organizational, logistical and procedural security measures will be adopted by the same Reg. EU 2016/679, so that the minimum level of data protection required by law is guaranteed.
In addition, the methodologies applied ensure that access to the data is allowed only to the persons entrusted with the processing by our company.
Duration of processing
Subject to applicable law, we will use your Personal Data for as long as necessary to fulfill the purposes for which your data was collected or to comply with legal obligations.
Type of data collected
- Personal Data. This is the data you provide to us to enable us to contact you, such as your name, mailing address, email address or phone number.
- Account Access Data. This is the data necessary for you to access your account profile, such as your login ID/email address, username, password in non-retrievable format.
- Demographic data and interests. This is data that describes your demographic characteristics, e.g., date of birth, age or age range, gender, geographic origin (zip code/CAP), preferred products, and interests.
- Technical data related to your computer/mobile devices. Any information related to the computer system or other technological device you use to access any of our sites, such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, the type of operating system, and the type and version of your browser. If you access a Nuova Luce di Rosa Limuti website or app with a mobile device, such as a smartphone, the information collected will include, where permitted, your device-specific ID, advertising ID, geolocation and other similar mobile device data.
- Website/Communications Usage Information. As you browse and interact with our websites or newsletters, we use automated data collection technologies to derive certain information about your behaviors. This information includes the links you click on, the pages you visit, and for how long, and other similar information and statistics about your interactions, such as content response times, download errors, and length of stay on certain pages. This data is captured using automated technologies such as cookies, and is also collected using third-party tracking systems. You have the right to object to the use of such technologies.
-Market research & consumer feedback. This is the data you voluntarily provide to us about your experience using our products and/or services.
- Consumer Generated Content. This is any content you create and share with us on social networks, or by uploading it to one of our websites or social networks such as Facebook – e.g. photos, videos, personal stories, or other similar media content.
- Data on social networks. This is information that You share publicly on a social network, or data that is part of Your profile on a social network (such as Facebook) and that You have allowed third parties to share with Us. It is, for example, your basic account information (e.g., name, email address, address, gender, date of birth, city where you are located, profile picture, user ID, list of friends, etc.) and any other information or activity you have allowed the social network to share. We receive data (even partial data) from your profile posted on a social network every time you download or interact with Nuova Luce di Rosa Limuti on a social network - such as Facebook.
To learn more about how your data on a social network is transmitted to Nuova Luce di Rosa Limuti, you can visit the website of the relevant social network.
Conferment of data
The conferment of data is:
- Mandatory for the achievement of the purposes related to the obligations provided by laws or other binding regulations;
- Necessary for the correct establishment and continuation of the relationship established with you;
An eventual refusal to supply the above data, even if legitimate, could compromise the regular development of the relationship with our company and, in particular, could make it impossible for us to execute your orders, as well as to carry out the services requested and the relative invoicing.
Communication and spread of data
The communication of the collected personal data can happen only where:
- such communication is obligatory to ensure compliance with the requirements of the law or other binding rules;
- such communication is obligatory to ensure the correct establishment or continuation of the business relationship with entertained;
The personal data collected for the achievement of the above-mentioned purposes may be communicated, as far as their specific competence is concerned, to public and private subjects, natural and/or legal persons and having commercial purposes and/or management of information and/or payment systems, including external subjects carrying out specific tasks on behalf of our company.
In particular, the data may be communicated to the following categories of subjects: commercial network, banking institutions and companies specialized in the management of payments, legal and consulting firms, public authorities or administrations for the fulfilment of legal obligations, transport companies, third parties in charge of controlling the quality of the logistic-commercial flow.
Payment management
Payment processing services enable the company to process payments by credit card, bank transfer or other means.
The data used for payment are acquired directly from the manager of the payment service required without being in any way processed by the company Nuova Luce di Rosa Limuti.
Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or notifications regarding the payment.
The services of payment by credit card are managed by PayPal, so we invite you to read the relevant privacy policy for the processing of your personal data on the site www.paypal.it
Transfer of data abroad
Within the limits strictly necessary for the execution of the ongoing contractual relationship, your personal data may be communicated to third parties (such as suppliers) located abroad, inside or outside the European Union (for example: in case of fulfillment of the warranty mode on a product, when the manufacturer is foreign).
Rights of the interested party
Pursuant to Article 15 et seq. of EU Reg. 2016/679, you, your successors, representatives and/or proxies have the right to access, verify and request a paper or electronic copy of information about you. You also have the right to request information about the sources of your Personal Data.
These rights can be exercised by sending an email to info@hm4x4.com, by calling the number +39 0917862244. If the request is made by a person other than yourself, without that person providing proof that he or she is acting lawfully on your behalf, the request will be denied.
Please note that any identifying information you provide to us will only be processed in accordance with applicable law and to the extent permitted by its provisions.
Other Rights (e.g., amendment, deletion of Personal Data).
When required by law, you, your successors, representatives and/or proxies may (i) request the deletion, transferability, correction or review of your Personal Data; (ii) object to the processing of your data; (iii) restrict the use of your Personal Data; and (iv) withdraw consent to any of our data processing activities.
Keep in mind that, in some circumstances, we may not be able to delete your Personal Data without also deleting your user account. We may need to retain some of your Personal Data, after you have requested its deletion, to comply with legal obligations or fulfill contractual obligations. Applicable laws may also allow us to retain some of your Personal Data to meet our business needs.
Our website has a dedicated function through which you can check and modify the Personal Data you have provided. Keep in mind that we ask our registered consumers to verify their identity (e.g., login ID/email address, password) before accessing their account and changing their information. This is to prevent unauthorized access to your account.
We hope that we will always be able to accommodate requests regarding how we process your Personal Data. However, if any of your issues remain unresolved, you have the right to file a complaint with the relevant data protection authorities.
Owner and Responsible
Owner of the treatment is the Nuova Luce di Rosa Limuti that can be contacted by phone 0917862244 or by email at info@hm4x4.com
Consent to treatment
The consent to the processing of personal data in the manner and for the purposes described above is optional.
In case of denial of consent, the company will not be able to process your personal data with the consequent impossibility for us to execute your orders, as well as to perform